General Terms and Conditions (AGB) for Rental Agreements
This translation is provided for convenience. The German version is legally binding: read the German version.
OneHaven – Apartments That Feel Like Home
Scope of application
These Terms and Conditions apply to all rental agreements arranged through OneHaven. They form the basis for a pleasant, transparent, and fair relationship between our residents, property owners, and OneHaven.
Conclusion of contract
A rental agreement is deemed to be bindingly concluded as soon as OneHaven has confirmed the rental period in writing, regardless of whether the reservation is made through our website, by email, or by phone.
For rental agreements between the tenant and the property owner, OneHaven acts solely as an intermediary.
By making the reservation, the tenant accepts these Terms and Conditions.
Rental Term & Use
The rental term, any minimum stays, and notice periods are governed exclusively by the respective individual rental agreement.
The apartments we offer may be used for residential purposes only.
Subletting or allowing third parties to use the apartment is not permitted.
Rental Deposit
The amount of the rental deposit is set out in the respective rental agreement and is transferred directly to the owner or the responsible property management company.
The deposit is returned by the respective owner or the responsible property management company and is governed by the statutory requirements.
OneHaven is not a party to the rental relationship and is not responsible for returning the deposit.
Payment Terms
All prices include statutory VAT.
The rent is due at the time specified in the rental agreement and may be paid by:
- Bank transfer
- SEPA direct debit mandate (after direct debit authorization has been granted)
For SEPA direct debit, the tenant is obligated to ensure sufficient funds in the account. Any bank fees resulting from a failed debit are borne by the tenant.
Cancellation & Withdrawal
Once the rental agreement has been signed, cancellation is no longer possible.
From that point on, the agreement is legally binding and the agreed rental term is owed, regardless of whether the tenant arrives or not.
Damages & Liability
The tenant is liable for all damage caused by the tenant or by persons invited by the tenant.
Damage must be reported without delay.
For rentals made in the name of an owner, OneHaven assumes no liability for claims arising from the rental relationship itself.
Privacy Policy
All personal data is processed in accordance with applicable data protection regulations.
Details can be found in our Privacy Policy on onehaven.de.
Changes to the Terms and Conditions
OneHaven reserves the right to update these Terms and Conditions as needed.
Changes will be communicated in good time and will be deemed accepted unless an objection is made within 14 days.
Final Provisions
If individual provisions of these Terms and Conditions are invalid, the validity of the remaining provisions remains unaffected.
The invalid provision will be replaced by the provision that comes closest to the economic purpose.
The place of jurisdiction is Munich.